Frequently Asked Questions

General Information
What is Lucky Supply?

Lucky Supply is a trusted supplier of fresh food and produce, delivering high-quality ingredients directly to restaurants and wholesalers. With over 10 years of experience in the supply industry, we are committed to reliable and timely deliveries that support your culinary success. We recently introduced an online platform to meet the growing demand for convenient online ordering—designed to make sourcing quality ingredients easier than ever.

Where are you located?

Our headquarters are located in Mississauga, Ontario for pick-up orders. For delivery orders, we service a wide range of areas in the Greater Toronto Area, including Mississauga, Oakville, Brampton, Vaughan, Markham, Richmond Hill, Etobicoke, North York, East York, Scarborough, and more!

Products and Services
What types of products do you offer?

We offer a wide range of fresh food products, including fruits, vegetables, dairy, and meat. We also carry all the staple pantry items—spices, sauces, take-out containers, paper bags, and cutlery.

Are your products organic?

We offer both organic and conventionally grown produce. Our purpose is to bring value to your establishment and help keep costs low.

How do you ensure the freshness of your products?

We maintain strict quality control standards and use temperature-controlled vehicles to ensure all products arrive fresh. Our produce is sourced daily from trusted farms, and our high volume enables rapid turnover.

Ordering and Delivery
How can I place an order?

You can place an order through our website by creating an account, browsing our catalog, and adding items to your cart. Our customer service team is available Monday–Friday, 9 am–5 pm to assist you.

Can I pick up my order?

Yes. Pickup is available at 2370 South Sheridan Way, Unit B, Mississauga (look for the “Pickup” sign). Hours: Mon–Fri, 10 am–4 pm. Please give us at least 2 hours’ notice.

What if I have a large order?

For wholesale or large-volume orders, please call 905-403-2228 or email orders@luckysupply.ca with your requirements.

What is the minimum order quantity?

Minimum order is $100. Delivery is available for $150+ with a $20 fee. Free shipping on orders over $350.

How quickly can I expect my delivery?

Standard delivery within 48 hours. Cut-off: 5 pm daily (orders after that go next business day). Deliveries Mon–Fri (no weekends/holidays).

What areas do you deliver to?

We deliver throughout the GTA: Mississauga, Oakville, Brampton, Vaughan, Markham, Richmond Hill, Etobicoke, Downtown Toronto, North York, Milton, Burlington, and Scarborough. If you’re outside these areas, contact us to check availability.

Payment and Billing
What payment methods do you accept?

We accept all major credit and debit cards.

Can I set up a recurring order?

Yes—reach out to our customer service team to set up a recurring schedule.

Customer Support
What if I have an issue with my order?

Please contact us immediately during or after delivery, and we’ll resolve it to your satisfaction.

How can I contact customer service?

Phone: 905-403-2228
Email: onlineorders@luckysupply.ca
Or via the contact form on our website.

Sustainability and Community
What sustainability practices do you follow?

We support local farms, use eco-friendly packaging where possible, and continuously work to reduce our carbon footprint.

Do you support local businesses?

Yes—being family-owned, we prioritize sourcing from local farms and suppliers to support our community.

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